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Oracle Utilities Customer Care and Billing Release 2.4.0
4.2.2.8 Manage Billing Disputes
Brief Description
Actors/Roles
Business Process Diagrams
Manage Billing Disputes Detailed Process Model Description
1.1 Evaluate Customer Account Eligibility for Rebill
1.2 Request Credit Note
1.3 Create Credit Note
1.4 Enter Specific Requirements for Bill Segments Calculation
1.5 Request Re-Bill Bill Segments
1.6 Determine Bill Period, Consumption Period, Service Point, Meter, and Meter Read
1.7 Determine Prorated Bill Period, Consumption Period, Service Point, Meter, and Meter Read
1.8 Verify Eligibility for Estimation
1.9 Estimate Meter Read
2.0 Determine and Cancel Applicable Estimated Segments
2.1 Calculate and Create Bill Segments Using Rates
2.2 Create Financial Transactions
2.3 Add Final Bill Switch for Bill Segments
2.4 Review Generated Bill Segments
2.5 Request Modify Information
2.6 Update Information
2.7 Request Undo ReBill Bill Segments
2.8 Delete New Segments and Return Original Bill Segments to Frozen
2.9 Request Cancel Frozen Segments
3.0 Update Bill Segments to Pending Cancel
3.1 Request Undo Cancel
3.2 Return Original Bill Segments to Frozen
3.3 Request Finalize Cancel Bill Segments
3.4 Update Bill Segments to Canceled
3.5 Request Freeze Bill Segments
3.6 Freeze Bill Segments
3.7 Request Generate Bill Segments
3.8 Evaluate Customer's Current Bill for Reopen Eligibility
3.9 Request Reopen Bill
4.0 Update Current Bill to Reopen
4.1 Request Add Adjustment
4.2 Create Adjustment
4.3 Request Cancel Adjustment
4.4 Cancel Existing Adjustment
4.5 Request Add Payment
4.6 Create Payment
4.7 Request Cancel Payment
4.8 Cancel Existing Payment
4.9 Request Add Bill Messages
5.0 Create Bill Messages
5.1 Create Bill Message
5.2 Create Estimated Meter Read Message
5.3 Create Bill Messages Based on Configuration
5.4 Keep Credit on Excess Credit SA
5.5 Apply Credit to SA's According to Specific SA Type Rules
5.6 Add Required Financial Transactions to Bill (Adjustments, Payments, Bill Corrections)
5.7 Determine Due Date, Late Payment Charge Date, and Credit Review Date
5.8 Add Post Bill Completion Activity
5.9 Make Necessary Changes for Bill
6.0 Extract Bill for Delivery
6.1 Produce Bill
6.2 Send Bill to Customer
6.3 Receives Bill
Installation Options - Control Central Alert Algorithms
Various Rate Schedule Algorithms and Major Configuration Information
Various Adjustment Algorithms and Major Configuration Information
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